Stephen James Group case study
It was time to transform the business with Document Management.
The Stephen James Group is an authorised BMW and MINI car dealership; providing sales, parts and servicing. Headquartered in Enfield, the group employs over 400 staff across 7 locations in London and Kent.
Stephen James had centralised their accounts and administration functions, but the processing of deal files was still a labour-intensive task. One that was difficult to audit effectively and generated large volumes of waste paper. It was time to transform the business with a document management system.
Solutions and Benefits
- Digitising all car dealership handover files
- Improved customer experience
- Saving space and money on storage each year
- Elimination of error / misfiled documents
- Store all types of document, from any source
- Files encrypted
- Drag and drop simplicity
“Charterhouse really got to know both our business and our processes; so they were able to recommend and develop a solution that was tailored to our specific needs. They were also on hand to provide support throughout implementation and adoption.