Stephen James Group - Charterhouse Voice & Data : Charterhouse Voice & Data
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Stephen James Group case study

It was time to transform the business with Document Management.

The Stephen James Group is an authorised BMW and MINI car dealership; providing sales, parts and servicing. Headquartered in Enfield, the group employs over 400 staff across 7 locations in London and Kent.

Digital Transformation

Stephen James had centralised their accounts and administration functions, but the processing of deal files was still a labour-intensive task. One that was difficult to audit effectively and generated large volumes of waste paper. It was time to transform the business with a document management system.

 

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Solutions and Benefits

  • Digitising all car dealership handover files
  • Improved customer experience
  • Saving space and money on storage each year
  • Elimination of error / misfiled documents
  • Store all types of document, from any source
  • Files encrypted
  • Drag and drop simplicity
Charterhouse really got to know both our business and our processes; so they were able to recommend and develop a solution that was tailored to our specific needs. They were also on hand to provide support throughout implementation and adoption.
Clive Copeman, Stephen James Group

 

 

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