Cirrus is an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS), with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences.
With a true cloud infrastructure, Cirrus operates on a real-time basis with unlimited scalability and the highest level of resilience and security.
Cirrus solutions combine best-in-class Voice, Email, Messaging and Social Media functionality in an easy-to-use single agent interface with full interaction history. With Cirrus, it’s all about the conversation and not about the channel.
Here are some of the things that make us special:
The Cirrus contact centre platform is underpinned by a 99.999% service guarantee and modular licensing that lets you roll out services how and when you need them.
Single Pane of Glass: All interactions, regardless of channel, are delivered to a single agent interface with a full customer history.
Open Integration & Automation: We Integrate with a wide range of 3rd-party applications, supporting full automation across your customer journey.
Performance Insight: Easy accessible real-time and historical analytics & reports across all channels in one place.