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With 1.6 million socially rented properties in England, joined up thinking is now essential in the housing sector. Tenants expect to interact with councils and housing associations in the channel of their choice - whether that be via SMS, apps or voice.

For social landlords, managing the whole environment in a more cohesive way supports their ability to manage rental collection, interact with tenants, enable a mobile workforce, provide individual services and maintain buildings.

 

Charterhouse is helping the housing sector harness innovative digital solutions to deliver a service that better supports both their tenants and employees.

  • Contact centre solutions for inbound and outbound activity that empower staff and improve customer experience
  • Collaboration tools that enable staff mobility
  • Mass notification tools enabling proactive contact with local tenants
  • Automated rent and service payment collections via AI
  • Data analytics providing actionable insights
  • Workforce optimisationimproving efficiency and performance

Charterhouse is helping the housing sector harness innovative digital technology to deliver a service that better supports both their tenants and employees. Click here to see our Director of Public Sector’s opinion on how technology should underpin the delivery of exceptional public services.

 

 


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