Your business challenges in the financial services sector
The financial services and insurance sectors are facing challenging times. Increased competition, growing regulatory pressure, risks from cyber attacks and growing volumes of data have never been greater.
At the same time, your business must find ways to deliver better customer experience and service, to build loyalty and achieve differentiation for product and service offerings – in a digital world of increasing commoditisation and price comparison. The ability to connect seamlessly to multiple sites, venues, market data providers and data centres is vital in financial services – as is enabling mobility for your workforce, and keeping your business constantly connected to customers.
Deliver more for your customers and your people
Your business needs to automate routine and repetitive business processes with reliable and cost-effective solutions. With the right technology in place, you can improve efficiencies, and also turn your customer contact centre into a profit centre, delivering a more personalised and customer-centric experience.
- Deliver outstanding customer service
- Extend customer life cycles and reduce attrition
- Increase speed and reliability for voice and data
- Drive competitive advantage through service improvements
- Provide ultra-fast, low-latency connectivity for financial transactions
New opportunities from smart connectivity
Universal data connectivity is enabling new opportunities for financial service providers and insurers. The rise of the web, the smartphone and apps have already transformed the financial landscape, making successful use of digital and mobile channels a priority. Digital currencies and blockchain technologies are also forcing the financial services sector to rethink the ways they do business.
Now, connected devices and the Internet of Things are driving the future of financial services, particularly for insurers. In-car telematics systems are enabling usage-based insurance, where premiums are lower for safer drivers. Connectivity enables insurers to engage more effectively with customers outside signup and renewal times, by providing regular helpful advice and tips to reduce premiums. Insurers can also respond in real-time when an incident occurs, providing immediate assistance and service that delights customers – and can even save lives.
Supporting your service-focused future
Health-related wearable devices like Fitbit and Apple Watch are being offered free to health insurance customers, to incentivise healthy living and provide valuable data back to the insurer. Home insurers are encouraging installations of smart home control systems, such as Hive and Nest, with internet-connected thermostats, smoke alarms and CO detectors. The insurance industry is seen to be moving from a model of providing compensation after an incident, to a service-led model that helps protect customers against risks – via the application of smart technology and connectivity.
For a connected device strategy to work effectively, it should be seamlessly integrated into an omni-channel customer experience. For example, customer interactions started via a connected device or app can be seamlessly transferred to a customer contact centre.
Expertise for your business
Ensure seamless communication for your financial services firm between employees, partners and customers, and manage data with security and compliance – with Charterhouse Voice & Data.
As a City-based consultancy, Charterhouse has gained extensive experience of working within the financial services sector. We understand the issues facing businesses that work in such tightly regulated industries – including challenges such as:
- MiFID II / MiFIR regulatory compliance
- FCA compliance for TCF policies and information storage
- FCA compliance for mobile call recording regulations
- Instant access to business-critical data and resources
- Delivering personal levels of service to clients whilst maintaining a competitive edge
- Leveraging new technologies to be more dynamic and responsive
- Ensuring resilience and availability, when time really is money