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Museum of London selects Charterhouse to deliver telephony support that provides resilience and cost savings.

Charterhouse delivers telephony support to the Museum of London. By engaging with Charterhouse, the Museum of London have saved around £30,000 each year on their telephony costs. They also benefit from a stable, resilient telephony solution that offers the latest features and functionality.

The Challenges

Prior to engaging with Charterhouse, the Museum of London had undergone a project to upgrade their telephony to a modern VoIP solution. However, their incumbent provider – despite being a prominent industry name – were not providing adequate
levels of support.


The Museum of London’s telephony systems were not benefiting from regular software updates. In addition, the incumbent provider was acquired by a larger firm. This resulted in the Museum of London being passed between several Account Managers. There was a feeling that, as a medium-sized not-for-profit organisation, the Museum of London were not a high
priority for the provider.

Charterhouse took a highly consultative approach when designing and deploying our telephony system. They were diligent in ensuring that our telephony was fit for purpose, and met our expectations. Charterhouse also trained our in house team, which helps us to help ourselves when we need to make simple changes to the telephony system
Adam Monnery
Head of IT

Solutions and Benefits

Charterhouse won the tender process to provide telephony support for the Museum of London. This was due in no small part to our straightforward approach, providing honest answers to questions and focusing on the Museum of London’s needs – not simply upselling.

  • Stability and Resilience: the telephony solution delivers high uptime, and has failover resilience in the event of an outage.
  • Cost Savings: the Museum of London are now saving around £30,000 a year by using SIP, which they can reinvest into other
    areas of IT.
  • Crisis Communication: the Museum of London is based in a Tier 1 graded area. The new telephony solution allows them to fulfil their duty of care to be able to communicate in a crisis.
  • Functionality: regular software updates ensure that the Museum of London always benefit from the latest features and functionality.
This stability and consistency is
important; we have a dedicated Account
Manager, who is experienced and offers
us great advice and industry expertise.
Adam Monnery
Head of IT - Museum of London

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