CCaaS provider that resolves more customer queries across every channel.
Move beyond legacy contact centre technology to a CCaaS platform unifying voice, chat, email, SMS, WhatsApp and social, with AI virtual agents proven to resolve over 80% of routine queries.
81%
Of queries resolved by AI for one public sector client
33
Years delivering business communications
98%
Customer satisfaction, backed by 24/7 UK support
Zoom Platinum Partner & EMEA Most Valuable Partner 2024
What sets our CCaaS solutions apart?
Deliver Seamless Omnichannel Experiences
Connect every customer interaction across voice, messaging, email and digital channels through a single platform.
Enhance Service with AI
Empower customers and agents with intelligent automation, virtual agents, smart routing and real-time guidance.
Turn Data into Better Decisions
Gain actionable insight through live dashboards, performance analytics, quality monitoring and automated reporting.
Flexible Deployment Models
Whether your strategy is cloud-first, hybrid or regulatory-driven, we support native cloud, BYOC and mixed deployment models, giving you the flexibility to align customer experience with wider communications, connectivity and compliance requirements.
Open Integrations & Connected Workflows
Bring customer, service and business systems together through open APIs. From CRM integrations to bespoke workflows, give teams a single view of information and the freedom to work more efficiently across platforms.
Simplify PCI-Compliant Payments
Streamline payment processes with secure, PCI-compliant workflows that improve efficiency, protect customer data and reduce operational overhead.
Strategic partnerships.
Recognised by the industry's leading CCaaS and customer experience providers, our top-tier partner status demonstrates proven expertise, technical capability and a track record of successful transformation.
As a Zoom Platinum Partner and EMEA Reseller of the Year, Charterhouse is recognised for its technical excellence and delivery expertise. From Zoom Phone to Zoom Customer Experience, we design, deploy and support secure, scalable collaboration environments for complex organisations, integrating Zoom seamlessly with broader business and technology ecosystems.
As Microsoft's Converged Communications Partner of the Year 2024, we help organisations bring together customer service, communications and collaboration. From Dynamics-integrated customer experiences to Teams-based engagement and AI-powered workflows, we design solutions that improve both customer and employee experiences.
We are a Trusted Mitel Platinum Partner, helping organisations integrate cloud customer experience platforms with existing telephony and hybrid communications environments.
Hear from clients who transformed Customer Experiences with us.
Technology is only part of the story. Read how our people, expertise and partnership have helped customers deliver lasting transformation:
"
We wanted a partner that could help us move from where we were to where we needed to be. Through the relationship, we’ve been able to grow; our knowledge has grown through working the Charterhouse project team, our confidence and expertise have grown, and we feel empowered as a result to continue improving. Charterhouse were genuinely interested in making our transformation project a success, rather than just providing a service.
Liam Abbott, Head of Digital and Customer Experience, Bath & North East Somerset Council
"
Our partnership with Charterhouse and the solution we’ve implemented is making a real difference to the lives of students that come to study at the University of Cumbria. It is a key enabler to the delivery of our academic programmes, the digital delivery of study wherever the students are located. At the flick of a button, the University of Cumbria can now provide our staff and students with agile, flexible ways of working that benefit us all. Charterhouse has been instrumental in this transformation - the impact cannot be understated.
Stephen Young, Head of Technology Services, University of Cumbria
Service quality you can measure.
450+
Agents scaled on one client platform in under a year
83%
Webchats handled by AI bots without human escalation
2 days
Of customer interaction time saved monthly by one AI bot
+53
Net promoter score for our managed services
How we deliver your CCaaS platform.
Follow a clear path from discovery to continuous improvement, with expert guidance, seamless delivery and ongoing optimisation at every stage of your journey.
1
Contact centre discovery
We engage stakeholders across your organisation to understand customer journeys, service demands, operational challenges and future ambitions, building a strategy grounded in real-world requirements.
2
Evaluation, advice & proof
Our specialists assess the market against your objectives, presenting tailored recommendations, hands-on demonstrations and proof-of-value exercises that help you make informed decisions with confidence.
3
Tailored rollout & transition
Every deployment is different. Our PRINCE2-aligned project teams design an implementation approach around your priorities, operational requirements and timescales, drawing on decades of contact centre delivery experience to ensure a smooth and successful transition.
4
Adoption, training & change management
Every organisation learns differently. From 1:1 coaching and role-based workshops to train-the-trainer programmes, learning collateral and change management support, we tailor enablement around your users, ensuring confident adoption from day one and long-term self-sufficiency.
5
Continuous improvement & optimisation
Go-live is only the beginning. Your dedicated Service Delivery Manager provides regular service reviews, KPI reporting, roadmap planning and escalation governance, supported by 24/7 UK service teams and decades of customer experience expertise.
What changed for clients after we transformed their contact centres.
See what happened when legacy contact centre technology stopped holding organisations back, unlocking better customer experiences, more engaged employees and measurable business results.
83% of webchats handled by bots
Bath & North East Somerset Council
Handling 124,000 calls a month on fragmented legacy systems, the Council deployed an omnichannel Zoom platform with Charterhouse, scaling from 200 to 450+ agents in under a year, with AI resolving most routine contact.
Collaboration without limits
University of Cumbria
Discover how the University of Cumbria transformed teaching and learning with a modern communications platform, enabling flexible study, seamless collaboration and a better experience for staff and students alike.
Explore related solutions.
Unified Comms
Connect customer conversations with the rest of your business.
Bring calling, messaging, meetings and collaboration together on a single platform, helping teams respond faster and deliver a more seamless customer experience.
Cyber Security
Protect every interaction with enterprise-grade security.
Safeguard customer data, support compliance requirements and strengthen resilience across your contact centre and wider communications environment.
Enterprise Networking
Build the foundation for exceptional customer experiences.
Support every interaction with a high-performance, resilient network that keeps agents connected and customers engaged.