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The Freedom to Collaborate. Whenever, However and Wherever You Choose.

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Last year, office working changed to home working.

Office worker

This year, home working is morphing into hybrid working. Next year, who knows what change will bring?

The world of work is evolving. Expectations are increasing. Collaboration and connectivity must keep up. Today, customers and employees are demanding next-level collaboration that’s multi-channel, feature-rich, reliable and equally effective at local or global scale.

So, how will organisations and contact centres respond in the months and years ahead? Which key trends and technologies will fundamentally reshape how we interact with our customers and employees? In the new age of work, what are the real game changers?

8x8 from Charterhouse: Unified Global Communication

Ensures your people, partners and customers stay in touch as teams across every device, channel and geography.

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    A unified communications platform with native contact centre functionality

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    Seamless integration with Microsoft Teams for easy collaboration

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    Access to powerful single-view CX analytics capabilities

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    A perfect solution for organisations with globally distributed staff or customers

We empower your organisation to collaborate, compete and succeed, anywhere and anytime.

Unified communications trend for 2021

Operate from Anywhere: The New Normal

“82% of company leaders intend to permit remote working some of the time as employees return to the workplace.”

Gartner Survey

Workers are demanding more flexibility in how and where they collaborate. As Microsoft Teams is integrated into telephony more and more, technologies like WiFi 6 are set to revolutionise communications and artificial intelligence and machine learning will be key in optimising interactions to drive productivity and profitability.

Find out more in our infographic, ‘Unified Communications Trends for 2021’.

contact centre trends for 2021

Improve Your Employee Experience to Optimise Your Customer Experience

“In 2021, digital customer service interactions will increase by 40%.”

Forrester Predictions 2021

Digitalisation is set to accelerate in the post-Covid world. We will see a switch to digital customer interactions, AI-driven customer management and unified CX analytics. EX will be the new CX. Data-driven insights will enable leaders to understand the critical link between employee experience and the quality of service-delivery. More organisations will be able to optimise their CX by improving the recruitment and training of contact centre staff.

Discover more in our infographic ‘Contact Centre Trends for 2021’.

Collaboration: The New Strategic Secret Weapon

Game changer ebook

“Communication and collaboration tools, once considered tactical, all of a sudden were strategic assets getting boardroom-level attention”.

After a year of disruption and radical changes to social norms, the importance of effective collaboration has risen high on the corporate agenda. A renewed focus on cloud has seen the growth of next-generation networking to safeguard customer experience, as networks face extra pressure from more users, data and devices. Unified analytics will help leaders to assess and optimise collaboration at a strategic level under more fragmented and less predictable trading conditions.

Read more in our eBook, ‘Unified Communications Game Changers in 2021’.

Amazing Customer Experience to give your Business a Competitive Edge

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“81.6% of organisations acknowledge customer experience offers a competitive edge and 58% consider it a primary differentiator.”

NTT Global Customer Experience Benchmarking Report

In the new age of distributed workforces and remote customers, self-service digital interactions must dovetail with person-to-person engagement. Silos have no place in today’s contact centres, where a single unified communications platform with natively integrated chat and meeting room functionality enables agents to collaborate seamlessly with each other and back-office operations. All this can yield a 50% increase in agent productivity, a high-value dividend when CX is such a vital brand differentiator.

Find out more in our eBook, ‘Contact Centre Game Changers in 2021’.

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80% of respondents said their organisations are somewhat or very likely to integrate Microsoft Teams with third party telephony providers as part of BYOC

Hanover Research

Teams and Telephony: Together for Perfect Collaboration

Creating digital DNA with microsoft teams ebook

Daily use of Microsoft Teams is up 5700% since 2017. For many businesses, last year’s disruption saw legacy PBX systems unable to adjust to remote working. Teams quickly became a shortcut to internal calls.

Today, many organisations deploy Teams in their contact centres and research shows that four out of five feel sufficiently Teams-centric to integrate it with their existing or another telephony provider. Direct routing solutions open up a raft of capabilities, from device reporting and global telephony to trends analysis and customised dashboards.

Find out more in our eBook, ‘Creating Digital DNA with Microsoft Teams’.

Ready to Take the Next Step? Start with our Short Webinars

Webinar 1: Game Changers in Unified Communications

Unified communication is the new ‘must-have’ as businesses migrate to hybrid working and less in-person communication. Hosted by Charterhouse Group Technical Director James Banks and Unified Communications Head of Sales Mark Stephens, this event explores the drivers behind change, how communications are evolving and the critical first steps that organisations need to take to unify their systems.

Wednesday 23rd June – 11.00am

Webinar 2: Microsoft teams – Driving the need for premium telephony capabilities

Demand is growing for telephony to become part of unified communication that merges voice with video, chat and office applications into a single multi-channel experience accessible anywhere, backed by actionable analytics. Join Charterhouse Group Technical Director James Banks and Unified Communications Head of Sales Mark Stephens as they explore what is pushing this trend and how organisations can augment their legacy telephony with more advanced functionality.

Tuesday 14th September – 11.00am

Winning the Race to Collaborate?

Join our Exclusive Roundtable & Whisky Tasting

How is your organisation competing in the new world of hybrid working? Are you keeping up with the new demands of workers and customers wanting to communicate and collaborate more flexibly and productively? Why settle for stopgap solutions that can lead to frustrated workers, siloed teamworking and security gaps, when 8×8 lets you collaborate securely whenever, however and wherever you choose?

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Join our exclusive roundtable event on Thursday 1st July – 4.30pm:

‘How Leaders in Unified Collaboration are Succeeding Anywhere, Anytime’

Discover how pioneers in the unified collaboration space are successfully breaking down barriers, operating from anywhere and transforming to digital.

Places are limited for this intimate event for senior leaders, which combines virtual discussions (hosted by 8×8 and Charterhouse experts) with participation in our exclusive whisky tasting.

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How to Choose Your Unified Communications Platform

Deciding how to upgrade your communications platform?
This guide sets out your key considerations when choosing a unified communications solution. Get detailed insights into the 8×8 Open Communications Platform technology which has featured in the Gartner Magic Quadrant for nine consecutive years.

Check out our ‘Unified Communications Buyer’s Guide’.

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Which Contact Centre Platform is Right for You?

As the events of 2020 demonstrated, outdated contact infrastructure is a burden to any business. Now, most recognise the need for a high performance, omni-channel contact centre platform that employees can access easily from anywhere and offers customers a truly personalised experience. Which themes and concepts should you be considering when buying a cloud contact centre solution?

Read our ‘Contact Centre Buyer’s Guide’ to find out.

Collaboration Solutions to Suit You Perfectly

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Our range of feature-rich X Series service plans gives any organisation the best of voice, video, chat, contact centre and APIs, enabling everyone to work together more naturally and effectively from any location.

St Paul’s Cathedral Chooses 8x8 to Boost Remote Working

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Hear how St Paul’s switched to flexible working, delivered educational content and enabled collaboration across the globe, all thanks to 8×8 from Charterhouse.

“The move from on-premise to the 8×8 cloud solution has delivered much more than a new phone system for St Paul’s. Enhanced features that are easy to use and integrate with our other systems have revolutionised the way we work. The multiple benefits from 8×8 have been far-reaching and are fundamental in helping us to continue in our mission.”

Garry Hunter, Head of IT, St Paul’s Cathedral

See 8x8 in Action. Book Your Demo

Experience the full power of 8×8 with a 60-minute demo hosted by one of our technical specialists. We start with a discovery session to pinpoint your needs. Next, we dive into a road-test of 8×8’s rich functionality, from softphone and mobile applications to analytics, international features and call plans. See at first hand the dynamic, all-in-one platform that connects your organisation as never before.

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